Job description
Key Responsibilities 1. Service Delivery & Operational Excellence Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications). Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews. Maintain service continuity and incident response readiness, including after-hours escalation management. Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translat…