Job description
Customer Support Associate (Tier 2) Location: Mumbai - Work From Office (WFO) Shift: US Shifts (Rotational work week) Interview Process: Versant (58), Communication Discussion, Operations Interview Key Responsibilities Handle inbound calls, emails, and chats from customers. Provide support to candidates and assist with recruitment-related queries. Guide users on self-service portals and resolve issues efficiently. Log and track cases accurately in ticketing systems. Follow escalation procedures…