Descripción del trabajo
An innovative travel management firm is seeking a Director of Customer Care Operations for Europe in Barcelona. This role involves leading a team of over 700 to ensure exceptional customer experience and operational excellence. The ideal candidate will possess 8-10 years of experience in customer care, managing both in-house and outsourced teams, and will thrive in a high-growth environment. Responsibilities include setting performance targets, driving strategic initiatives, and fostering a cus…