Job description
Reporting to the FEG Intake Team Leader, FEG Hotline Officers are responsible for frontline APS service delivery agents, acting as the first point of contact for claimants and stakeholders and representing the Fair Entitlements Guarantee (FEG) program. You will deliver high quality, client focused services in line with the Fair Entitlements Guarantee Act 2012, supporting accurate, consistent and timely outcomes. The role involves managing enquiries via phone and email, providing clear advice on…