Job description
Job Description: Key Responsibilities: - Manage all aspects of customer interaction, including social media (Instagram/Facebook), WhatsApp, voice calls, emails & video calls. - Ensure a high level of customer satisfaction and explore upsell and cross-sell opportunities within the existing customer base to maximize revenue. - Resolve customer inquiries and requests promptly, ensuring strong customer satisfaction. - Offer necessary consultations to customers and direct them to the relevant depart…