Job description
Responsibilities: Ensure consistent delivery of high-quality customer service across all operations, adhering to company standards. Diagnose areas for improvement in Customer Satisfaction within the Experience Centre, create effective action plans, and execute them to enhance satisfaction. Evaluate the execution of services (Grooming, Vet, Behaviour) to meet service timelines and resolve any delays promptly to achieve 100% Turnaround Time (TAT). Drive 100% execution of operational standards as …