Job description
Role overview Remote Recruitment is hiring a remote Customer Service Agent to support a UK-based employer from South Africa. You'll be the friendly first point of contact, helping customers by phone, email and chat. This is a fully remote role working 09:00–17:00 UK time (11:00–19:00 SAST). Key responsibilities Respond to customer queries by phone, email and live chat Resolve issues promptly and follow up where needed Log interactions and update customer records Escalate complex cases to the ri…