Job description
Job Description : Candidate should have min 5 yrs Exp in Inbound/ Outbound Customer support operations - Voice from BPO Background. Should have knowledge about Dialer/ APR reports/ Shrinkage control. Experience in Inbound Call center management is required. Proficient in MS Office and call center equipment/software programs. Candidate Profile : Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze call-center statistics (sale…