Job description
● Responsible for ensuring seamless guest experience. ● Take ownership of guest issues and follow problems through to resolution. ● Make decisions that are in the best interest of the company and the guests. ● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency. ● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling, and provide timely solutions. ● Ensuring timely collection of feedback post guests' stay. ● …